I was directed to these “fifteen things” lists on Collaborage.com: Enterprise 2.0 Implementation Overview and I think they make great materials for presentations introducing the enterprise to web 2.0 technology. I would like to take the lists and adapt them for an education focused audience.
Fifteen Things Wiki Users Need Training On
Tuesday: July 3, 2007 10:50 AM Here are fifteen things end users need training, education, or training on. Don’t assume anything.
1. How to title your entry so that people understand the context
2. How to search and locate relevant content so content isn’t replicated
3. How to tag content
4. How to write clearly and succinctly
5. How to add attachments
6. How to include an image in the page
7. Other methods of content discovery; most popular, recently updated
8. How to use Rich text Editor or WYSIWYG Editor
9. How to use the Wiki markup syntax
10. How to create a new page or use [new page] function
11. How to roll back history and versioning
12. Understand that diversity of opinion is critical to wiki success
13. How to edit a page
14. How to manage your pages and keep the information current
15. Wiki policies and procedures
Fifteen Ways to Deliver Training the Enterprise 2.0 User Needs
Tuesday: July 3, 2007 4:09 PM 1. Online Instructions
2. Step-by-Step Guides
3. Product Documentation
4. One Page Tip Sheets
5. Communities of Practice
6. Lunch and Learns (Brown Bags)
7. Road Shows
8. Consulting Engagements
9. Word of Mouth
10. Frequently Asked Questions
11. Glossary of Terms
12. Sample Environments where users can see a Business sample
13. Podcasts
14. Video Training (Webcasts)
15. External Sources (Books, Classes, Magazine, Journals, etc.)
Fifteen Wiki Metrics That I would Like to See
Sunday: July 8, 2007 8:42 PM 1. Wiki Page Count
2. Page Update Chart with Quantity on the top and Age on the bottom
3. Number of Page Views Day, Week and Month
4. Popular Tags and Search Phrases
5. Number of Content Producers (People Updating the Wiki Information)
6. Number of Consumers (Readers of the Wiki Information)
7. % of Active versus Non-Active Producers (Active = Updated in the Past Two Weeks)
8. Number of Downloads
9. Distribution of Authorship (What are the most diverse pages?)
10. Most Updated Wiki Pages
11. Page Path Analytics (Where did the Reader Come From?; Tag Clouds, Search, Links)
12. Most Popular Pages
13. Most Linked to Pages
14. Longest Page
15. Most Favorite or Highest Ranked Page
