Perhaps I have a softspot for front desk training from my years at the Cliffs Resort in sunny Shell Beach. However, I was really captivated by this example that Silke Flesicher(Adobe) shared at the Adobe Learning Summit. The piece presents different scenarios and the user can choose how they want to respond to the customer service scenario. For each behavior choice, a short video plays so the user can see the result. I think this is a great way to keep the learner engaged and is portable since it’s online. Really great piece!
