Check out Elliot Masie from the “Masie Centers” report on the recent three hour Starbucks training session. Every single Starbucks was closed for three hours earlier this week to train every employee on the art of making the coffee. Talk about nightmare logistics of scheduling all those people and decided on the best time! The training started with an inspirational video, the managers were given a training outline, talked about favorite customers, importance of making good drinks and then they had breakout sessions on milk steaming. The other breakout session was about how to create espresso shots and how to make a connection with the customer.
So what about transfer and reinforcement? Apparently there will be a makeup session for those that missed it but what about continuous learning?
